Monday, November 13, 2017

25% Increase in Buy Online, Pickup In-Store Expected This Holiday Shopping Season

...According to the new research, 58% of consumers say they’ll rely on the buy online, pickup in-store (BOPIS) fulfillment option this holiday shopping season, an increase of 25% over last year. In the fiercely competitive holiday environment, retailers must focus on BOPIS services if they want to maximize in-store foot traffic and thereby cement their brands’ reputations for stellar service across both digital and physical buying touchpoints.
Other key findings highlighted in the study include:

  • Over half of shoppers (54%) said they use online inventory information to justify a trip to a store during the holidays.
  • Consumers’ reasons for using BOPIS during the holiday include saving on shipping costs (66%), saving time while in-store (53%), and getting the product when it’s convenient (39%).
  • 70% of shoppers have the expectation of receiving free shipping during the holidays, a clear influence of Amazon Prime.
  • Almost half of shoppers surveyed (46%) indicated the top way to improve their experience is for retailers to provide offers and promotions that are relevant to their current gift search.
  • 70% of shoppers indicated a relevant discount will make them more likely to visit or shop on a website during the holidays.
  • 67% of shoppers expect free shipping when gifts are returned, and 65% expect to be able to return an online purchase to a store.. Read more here

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Monday, October 9, 2017

The use of compatible supplies cannot void your manufacturer warranty

MAGNUSON-MOSS Warranty Improvement Act (c)
No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the Commission if:
1. The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and...
2. The Commission finds that such a waiver is in the public interest.  
United States Code Annotated • Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Section 2302
How this affects you: The use of our printer cartridges does NOT void your printer warranty. The manufacturer of the printer you are using CANNOT void the warranty on your printer because you use a cartridge manufactured by someone other than the printer manufacturer. This includes the use of compatible cartridges and remanufactured cartridges.

IBM vs The United States Antitrust Lease Agreement Precedent 
U.S. law also prohibits the manufacturers of your equipment from requiring the use of OEM ink or toner or charging extra fees if you use products other than OEM products with their equipment. Those requirements and/or fees are in violation of existing anti-trust acts. IBM vs. The United States (The Sherman and Clayton Antitrust Law) The Supreme Court (IBM vs. The United States) held that IBM could not threaten customers with termination of their data processing equipment leases just because they did not use supplies manufactured by IBM. Such practice constituted a tying agreement and was found to be in violation of the Sherman and Clayton Antitrust Law.
The Sherman and Clayton Antitrust Acts (see also: Supreme Court decision: IBM vs. The United States 1936)
How this affects you: Free choice of vendors allows for competition and keeps prices affordable. Your printer manufacturers are aware of lower priced supplies. Threatening to void warranties and add additional service call charges for use of compatible ink or toner is a way of illegally trying to limit competition.
Save this information to protect yourself against illegal demands from service providers.

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Thursday, September 28, 2017

5 Reasons Retailers Want Ergonomic mPOS Solutions in 2017

1. Convenience. Customers are no longer willing to stand in long lines to complete sales transactions. They want options that allow them to pay for their items quickly, and that allow them to pay from locations other than the stationary checkout lane. With mPOS solutions, retailers can accept payments in store aisles, at temporary checkout stations on the sales floor and, in the case of sidewalk sales, in front of the store itself.
2. Access to Information. Increasingly, consumers are using their smartphone while shopping at brick-and-mortar stores. According to a recent survey, 90 percent of respondents said they research products on their smartphones; 54 percent search for price comparisons; 48 percent search for product information; and 42 percent check reviews online.
3. Endless aisle capability. Today’s consumers want what they want, when they want it – and if it’s not available at your store, shoppers will turn to your competitors to get it. mPOS solutions can prevent this from happening by providing endless aisle capability.
4. Space saving. Traditional POS technology occupies a lot of room on retail counters; the bulkier the equipment, the more difficult it is for store employees to operate in tight spaces. Bulky tech equipment is also less aesthetically pleasing. By contrast, ergonomic mPOS solutions have a small footprint and a sleek appearance
5. Support for a top-notch customer experience. Retail in 2017 is all about providing customers with the first-class customer experience they have come to expect and demand. mPOS solutions contribute heavily to that experience by allowing retailers to offer efficient customer service, payment flexibility, access to the widest possible range of merchandise, and a higher level of customer engagement. Read more here

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Thursday, August 24, 2017

11 Simple Ways to Reward Loyal Customers (AND MAKE SURE THEY KEEP BUYING!)

Customer retention for retailers can make-or-break your bottom line. Here are some easy and affordable tips for making your customers want to keep returning to your business.. Counterpoint POS systems have powerful marketing tools, automated customer loyalty, and gift card program to ensure a loyal customer base.
1. Offer Special Attention to Loyal Customers
2. Offer Extra Focus to your Not-So-Faithful Customers
3. A Simple Gesture Goes a Long Way
4. Speaking of Personalizing…Use your Brand!
5. Give Them A Rain Check
6. An Image Is Worth One Thousand Words
7. Guidance and Skillful Tips are Priceless
8. Share Local Goods
9. It’s All About The Package
10. Begin a Program
11. Give a Free Gift
Read more here

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Monday, July 31, 2017

Retailers Using Mobile POS See 42% Higher Sales Growth

Mobile POS is continuing it's rapid adoption in the enterprise, driving the overall installed base of units up 24.9% in 2017, according to new research from IHL Group.
The new study "Mobile POS: What Reality Looks Like" outlines the growth of enterprise shipments of Mobile POS as part of the transformation that retailers are making to improve the customer experience. And the results are fairly dramatic.
One highlight of the study is those enterprise retailers using Mobile POS are seeing sales growth 42% higher than those that do not use mPOS.
A key change in the market is how the use of the devices differ between larger retailers and smaller chains. The smaller retailers, mPOS is generally a replacement for traditional POS and many simply act as a fixed station device. It is essentially serves a traditional POS function, but in a form factor of a tablet or handheld.
In the enterprise, the mPOS is most often used as an additional customer touch point, augmenting the personal engagement with the customer, helping with save the sale functionality and selling of accessories.
This study is designed for vendors, retailers, and investors looking at key drivers of the Mobile POS Market. It includes shipments, installed base, and forecasts for units through 2021. It also distinguishes between small handhelds, tablets, and ruggedized handhelds. Further it distinguishes between those devices that are simply fixed position or truly mobile. Read more here

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Friday, June 30, 2017

Two Million Attempts of POS Checkout Theft Detected

When StopLift detected its 2 millionth incident of scan avoidance at a Piggly Wiggly, the supermarket’s owner knew that cashiers were either stealing or failing to scan items, costing his supermarkets major losses.
Chris Ajlouny, owner of 11 Piggly Wiggly supermarkets in the Birmingham, AL area, did not tell any employees at his stores when he installed StopLift, so that he could see the extent of scan avoidance. In the first week, he saw three cashiers steal $400-$500 at a time, sliding groceries around the scanner and later getting “kickbacks” from the customer. One cashier admitted to getting kickbacks outside the store and was fired.
“I’m amazed that we were the 2 millionth incident,” Ajlouny said. “The system has accomplished a lot. As long as we keep stopping these people, it’s excellent. I wouldn’t open a store without having StopLift installed.”
StopLift Checkout Vision Systems has detected and confirmed more than 2 million incidents of scan avoidance at both manned and self-checkouts at supermarkets and retailers in the U.S. and around the world. Incidents include “sweethearting”, when cashiers pretend to scan merchandise but deliberately bypass the scanner, thus not charging the customer for the merchandise. The customer is often a friend, family member or fellow employee working in tandem with the cashier.
As soon as a scan avoidance incident occurs, StopLift, which constantly monitors 100% of the security video, flags the transaction as suspicious. It quickly reports the incident, identifying the cashier or customer and the date and time of the theft. This includes incidents which may be due to mistakes by the cashier or customer at self-checkout as well as items left in the shopping cart. The technology eliminates costly, time-consuming human review of video, and drastically reduces and deters fraud at the checkout.
Dishonest associates are identified on the basis of video evidence the first time they conduct a fraudulent transaction, rather than months or even years down the road, significantly reducing inventory shrinkage, deterring future theft, and boosting stores’ profitability. Likewise, dishonest customers are identified at the self-checkout.. Read more here

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Monday, May 22, 2017

Making Online and Mobile Payments Hassle-Free

Online spending is on the rise as consumers take advantage of the convenience of digital channels...Customers dislike long, difficult online checkout processes. To complicate matters further, online shoppers no longer just browse from the comfort and security of their home or office; they’re on-the-move, making online purchases through their smartphones. These consumers have particular needs for an enjoyable shopping experience - sites have to be optimized for mobile, pages can’t be too text heavy or difficult to read on a small screen, scrolling needs to be limited and a clear layout and navigation is a must.. Retailers and merchants that recognize the online shopping experience has changed can take steps to make it as friendly as possible to the mobile shopper. Online transactions, particularly on mobile, need to be hassle-free for the consumer. Ensuring this is the case needs to be given equal weighting within the raft of criteria to satisfy for a good mobile shopping experience. This includes a site that is simple to navigate, reassurance around security and ensuring that webpages present well on a small screen..
Speed and ease of use: This, at a time when solutions that encourage us to part even more readily with our money are being developed all the time. Technology integration has streamlined in-person payment processes through the likes of contactless payments by card and by phone, and ‘click to buy’ buttons are appearing online. The end goal in all cases is to remove as many barriers to transactions as possible..
Frictionless checkout: As online customer experiences get simpler, friction-free checkout gives customers the best possible experience and, in turn, helps merchants reduce shopping cart abandonment..Progressive payments providers are making best use of advanced data analytics and streamlined business workflows to automate as much of the process as possible. The dynamic and intelligent use of real-time data, together with process automation can achieve a low latency customer experience.. By simplifying the buying process for both consumers and merchants, innovations in risk technology can break down barriers to online purchasing. Those retailers who take advantage of this will benefit from an online experience that meets today’s challenges and enable them to compete.. Read more here

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